Privacy Policy

Effective Date: 02/August/2025
Last Updated: 02/August/2025

1. Introduction

K9 Hotels ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, retain, disclose, and protect personal information obtained through our website https://k9hotels.com (the “Site”) or during booking and hospitality services.

2. Information We Collect

2.1 Personal Information

When you make reservations, contact us, subscribe, apply for promotions, or use our services, we collect personal data including:

  • Name, email, phone number, address

  • Booking details (arrival/departure dates, room preferences)

  • Payment information (card details or payment receipt references)

  • Government-issued ID details (for check‑in compliance under Indian law)

2.2 Automatically Collected Data

We collect technical and usage data such as:

  • IP address, device/browser type, operating system

  • Pages viewed, session duration, referral source

  • Click-stream and navigation behavior

2.3 Cookies and Similar Technologies

We use cookies and tracking tools to:

  • Maintain user sessions and preferences

  • Analyze website performance and traffic patterns

  • Serve and personalize promotional messages
    You can manage or block cookies via your browser settings (but some features may be affected).

3. How We Use Your Information

We use your information for:

  • Processing, managing, and confirming reservations

  • Registering you as a guest and complying with local hospitality regulations

  • Sending booking confirmations, invoices, promotional offers, or updates (with your consent)

  • Administering our Site, improving our services, internal analytics

  • Fraud detection and legal compliance

4. Information Sharing & Disclosure

We do not sell or rent your personal information. We may share data with:

  • Service providers (e.g. payment processors, housekeeping, marketing tools) who help operate our services

  • Government authorities or law enforcement as required under applicable law

  • In connection with corporate transactions, such as merger or sale of business assets
    We ensure third parties are bound by confidentiality and limited use obligations.

5. Data Retention

We retain personal data only as long as necessary for:

  • Completing hotel operations (e.g. guest stay, billing, records as required under Indian hospitality law)

  • Fulfilling legal obligations and resolving disputes
    After this period, data will be securely deleted or anonymized.

6. Security Measures

We implement reasonable technical, organizational, and administrative safeguards (e.g. SSL encryption, access controls) to protect your data. However, no system is completely secure—some risk remains.

7. Your Rights

Depending on applicable law (e.g. Indian IT rules, GDPR/UK GDPR if applicable), you may:

  • Access or receive a copy of your personal data

  • Correct or update inaccurate information

  • Request deletion (unless legal retention obligations apply)

  • Withdraw consent for marketing communications at any time (via unsubscribe link or written request)

8. Children

Our services are not intended for children under 18. We do not knowingly collect personal information from minors. If you are under 18, you may use the Site only with participation of a parent or guardian.

9. International Transfers

If we transfer personal data outside India (e.g. to cloud or SaaS providers), we ensure protection through contractual safeguards, or data transfer mechanisms compliant with applicable law.

10. Links to Third‑Party Websites

Our Site may include links to external websites (e.g. payment gateways, social media). These sites have their own privacy practices—we are not responsible for their content or compliance.

11. Changes to This Policy

We may update this Privacy Policy occasionally. The “Effective Date” will reflect the most recent revision. Continued use of our Site or services after updates constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, comments, or requests about this Privacy Policy or your data, please contact us:

K9 Hotels
Address: Opp. LC Restaurant, Sirsa, Haryana, India
Email: hotelk9sirsa@gmail.com

Phone: +91 96435 13000

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